Terms of Service
Last updated April 1, 2026 · Explain Lab LLC
By using Sherlock5 at sherlock5.com, you're agreeing to these terms. They're an agreement between you and Explain Lab LLC, a California limited liability company.
What Sherlock5 is — and isn't
Sherlock5 is an automated tool that reads car purchase paperwork and identifies potential dealer add-ons that may be cancellable. That's it. It's not a law firm. It doesn't give legal advice. No attorney-client relationship is created by using it.
Results are based entirely on what you upload and may contain errors. Whether you're actually able to cancel an add-on and receive a refund depends on your specific contract, your lender, your dealer, and your state's laws. We can't guarantee any particular outcome.
Who can use this
You must be at least 18 years old. By using the service, you're confirming that you are.
Your paperwork
When you upload files, you're confirming that you have the right to submit them. Please don't upload anything containing other people's personal information without their consent.
Payment
Some features require a one-time payment at the price shown at checkout. All sales are final.
If a technical failure on our end prevents your paperwork from being processed, contact us at info@sherlock5.com. We'll make it right — either by reprocessing your submission or issuing a refund.
No guarantees
The service is provided as-is. We don't guarantee it will always be available, error-free, or perfectly accurate. Always verify important information before acting on it.
Our liability
If something goes wrong, our liability is limited to what you paid for the transaction in question. We're not responsible for indirect or consequential damages.
Governing law
These terms are governed by California law. Any disputes will be handled in California courts.
Changes
We may update these terms at any time. The date at the top reflects the latest version. Continuing to use the service after an update means you accept the new terms.